Contact
Email: support@hatchistudio.com
Please include your device type, app version, and what happened.
Support
We are here to help.
If something is blocking your momentum, send us a message and include as much detail as possible.
Important links
FAQ
Common questions
I cannot sign in. What should I do?
Make sure you are on the latest app version and that your internet connection is stable. If login still fails, contact support with a screenshot of the error.
How do shared goals work?
You can invite friends to work on goals together. Everyone can see progress, and completed tasks strengthen accountability.
Why is my pet not evolving yet?
Evolution is tied to consistent goal completion. Keep completing daily tasks and maintaining streaks to unlock new traits.
How do I customize my room?
Complete daily tasks to earn rewards, then use unlocked items to personalize your room layout and style.
How do I report a bug?
Send a support email with clear reproduction steps, expected result, actual result, screenshots, and your device details.